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Customer Success & Support

The Customer Success & Support organization focuses on all aspects of helping our customers grow their businesses.

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Solutions Architect, Enterprise (1)

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce , named a 2021 "Best Place to Work" in Austin, TX, is looking for an Ent…

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Going Beyond

Our Technical Support, Self-Help & Community, Learning & Development, and Professional Services teams are dedicated to helping each customer, whether it’s their very first interaction with BigCommerce or they’re a longtime user looking to improve.

We go beyond offering outstanding technical support, providing coaching and instruction for small businesses, established mid-market brands and all those in between. We also serve as the voice of the customer for our Product and Engineering teams, helping to guide our product roadmap and prioritize improvements that will empower our merchants.

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Associate Customer Success Manager

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