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Manager, Business Transformation

Job description

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Manager, Business Transformation

Austin, TX

BigCommerce is the platform powering the next era of ecommerce for mid-market and enterprise brands across all online channels. With tens of thousands of merchants from retail to B2B, we’re the platform behind some of the world's best websites. Our products help merchants attract, convert, and retain more customers while lowering operating costs.

We are seeking a Manager of Business Transformation to join our team to lead transformational initiatives, strategic operational planning, and change management across the company by leveraging a team of quantitative and qualitative problem solvers in cross-functional and consultative engagements. This role will be embedded into the inner workings of our IT Transformation initiative where we are revolutionizing our processes, data, and technology for the future. The ideal candidate is able to quickly build trust with a wide variety of stakeholders and leverage operational and analytical expertise to drive change across the most complex issues facing the business. Leveraging a mix of practical experience, interpersonal skills, financial modeling, operational savvy, process improvement, and data analysis, this leader will be instrumental in driving data-driven decision making and positive organizational change. 

What You’ll Do

  • Lead & develop the next generation of BC leaders by executing effectively through delegation and knowledge sharing, creating a community of well-rounded strategists and operators.
  • Mentor direct reports and influence up and down the Operations & Data teams, further fostering a culture of expertise sharing, collaboration and professional growth.

  • Lead and champion transformative initiatives, strategic operational planning, and change management at BigCommerce, guiding the Business Transformation team, external contractors, and key internal executives and stakeholders to drive impactful organizational change projects.

  • Foster and promote a high-performing workplace culture by organizing team-building activities, professional development seminars, events, and recognition programs for the Operations and Data department.

  • Develop comprehensive economic models to project the ramifications of pivotal business decisions, presenting investment proposals complete with detailed execution plans to the executive team.

  • Lead collaborative workshops, UAT sessions, and enablement programs that inspire creative problem-solving with cross-functional SMEs to support effective change management while ensuring deadlines are met and required deliverables are produced.

  • Partner closely with the Director of Business Transformation, VP of Operations & Data, and GTM Operations and Data Directors to prioritize, resource, and create critical paths for selected initiatives.

  • Collaborate with Operations, Data, and Business Technology leadership to develop global intake plus prioritization processes and execute strategic plans and transformative initiatives ensuring alignment with overall business objectives.

  • Constantly look around corners to identify business strategy & cross-functional execution risks and implement control mechanisms to detect, mitigate, and/or prevent failure.

  • Advocate for and seize opportunities where BigCommerce could develop corporate and business unit strategies to seize market share or differentiate from the competition.

Who You Are

  • 7+ years experience in strategy, management consulting, or similar roles in business analytics or finance
  • 2+ years of people management experience

  • A bachelor’s degree in a quantitative field (Statistics, Math, Business Administration, Finance, Economics) - MBA a plus, or relevant work experience

  • A natural leader, always willing to drive collaborative problem solving, with prior experience supporting GTM functions (Sales, Post-Sales, Partner, or Marketing operations)

  • Prior work experience in SaaS technology/eCommerce companies is a strong plus

  • Working knowledge and application of Lean Principles required

  • Program management, planning, and goal setting expertise required - JIRA and Agile process skills preferred

  • Expert organization skills, including ability to oversee multiple projects simultaneously in a fast-paced environment

  • Demonstrates exceptional communication and collaboration skills in process design, tool rationalization, and defining and continuously monitoring key performance indicators (KPIs)

  • An authentic, inclusive leader and who promotes diversity of experience and perspective in BC’s #teamonamission culture

  • A thoughtful leader who earns trust and builds strong working relationships across departments

  • Ambitious, self-motivated, and goal-oriented individual, proactive and exceptionally driven, displaying insatiable curiosity for business improvement even in ambiguous situations. Collaborates as necessary with exceptional attention to detail.

  • A lifelong learner who establishes a culture of consistent self-education on market trends, industry dynamics, technology innovations and the like in the ecommerce space






Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.
Targeted salary range
$97,722—$165,264 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at .


BigCommerce Operations Team

Our Operations team focuses on increasing the revenue growth rate of BigCommerce. We identify highly-leveraged opportunities, and rally the company around a common set of goals to drive progress year on year.

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