Senior Product Designer

Job description

Product designers at BigCommerce are part of the entire product development process, from concept to launch. They work closely with product managers, UX researchers, and engineers to build end to end solutions by understanding the customer problem, iterating on solutions, and shipping finished products. As a Senior Product Designer at BC you will have autonomy to shape the products you work on, while being able to learn from and collaborate with a team of seasoned designers.  

As a Senior Product Designer you enjoy influencing product strategy as much as translating complex workflows into intuitive user experiences. At BigCommerce, we are building an ecosystem so our merchants can easily add third party apps that support their unique needs when it comes to selling their products anywhere. 

You will craft experiences that will enable our merchants and their businesses to flourish and succeed. You will have a unique opportunity to work on products such as  the developer and app experience, app permissions and our design system (BigDesign), which will directly enhance the BC  platform.

What you’ll do: 

• Collaborate with product management and engineering to identify product direction, feature set and behaviors for your product area.

• Understand the merchant and developer problem sets, competitor solutions in the market and trends in e-commerce.

• Run user interviews and validation of designs, in partnership with product management and user research. 

• Create flows, sketches, prototypes, wireframes, and high fidelity mockups to communicate concepts, solicit feedback, and validate solutions; facilitate an aligned vision among your team and partners.

• Collaborate with other designers on the best usage and evolution of patterns, ensuring our solutions are consistent and familiar.

• Partner with the product manager to constantly define and improve success metrics with experiments and optimizations.

• Partner with the product manager and engineering to iterate towards improvements upon each release.  

• Work collaboratively with design leadership to inform and improve processes, tooling and culture.

• Take full ownership of your work, and take responsibility for every last detail, every step of the way. 

Who you are: 

• Collaborative . You understand that solving problems for our users is a team sport. 

• A systems thinker . You understand how to define guidelines with structure and flexibility to make the product desirable and usable. Taking the complex and making it simple is a challenge that brings you joy.

• Self-driven . You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily. 

• Naturally curious . You're innovative, extremely creative and constantly looking for ways to tweak and optimize processes.

• Pragmatic . You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience and what are ‘bells and whistles’.

• User-centered . You care deeply about your users and take extra steps to ensure your designs are addressing their problems.

• Seasoned . You’re comfortable working in a fast paced environment and understand the design process well enough to know when to employ it and when to skip steps. 

• A utility player. You're willing to help out wherever needed.

• Fun! You're flexible, fearless, and excited to help build something awesome.

Skills & Abilities: 

• 4+  years experience working as a product designer working within a product team to ship successful products to users

• Proven ability to understand business goals, think strategically and work cross functionally across teams.

• Experience with and appetite to work on technically challenging, complex projects, such as enterprise applications, integrations, design systems, etc.

• Ability to manage working on several concurrent projects with remote teams.

• Excellent English verbal and written communication skills.

• Expertise designing and prototyping in tools like Figma, with exceptional attention to detail.

• Experience working closely with engineering teams in a Scrum or Agile framework.

• Degree in Human Computer Interaction, Information Design, Communication Design, or a related design or behavioral science discipline.

• A portfolio that demonstrates problem solving through end-to-end design from discovery to delivery, showcasing strategic thinking, visual and interaction design .

Nice to have: 

• Experience with basic web technologies (HTML, javaScript and CSS).

What's in it for you

• Work for the product company and directly with our customers and partners

• Collaborate with local and international teams

• Learn from a team of talented and passionate professionals

• Be a part of a fast-growing company

• Flexible working hours

• Competitive salary and benefits 

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities . 

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