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Product Manager (Billing)

Job description

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.

Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using Bigcommerce can outsell and outperform those on other platforms.

About the role

We are looking for a Product Manager to focus on the Billing capabilities that power the financial relationship between our clients (merchants, partners) and BigCommerce. You will be responsible for the billing management platform roadmap, work closely with our bigcommerce.com and onboarding teams to simplify the checkout experience for merchants with the goal of driving more revenue to the platform. As a part of this role, you will work closely with a few engineering teams, product & marketing designers, financial operations, strategic business development, marketing and others teams as well as the rest of the Product & Engineering organization.You would also need to be working with cross-functional stakeholders such as Marketing, Strategic Business Development Team, Finance and other teams to make sure that there’s a cohesive strategy across the board.    

What you’ll do:

  • Be fully responsible for the billing platform and leading development team which provide a high quality product to the market. You will need to collaborate with other product managers, especially around bigcommerce.com and onboarding to develop a cohesive strategy.
  • Gather inputs from cross-functional stakeholders (Marketing, Business Development, Sales, Finance etc). 
  • Define and communicate business outcomes and performance metrics to key stakeholders throughout the organization.
  • Enthusiastically lead your teams, consisting of developers, designers, and quality engineers, towards your vision with effective delivery.
  • Work collaboratively with your teams to break complex projects into small projects, with each iteration adding more customer value.
  • Prepare comprehensive Epics & Stories for your development teams.
  • Explain to the development team(s) all details of stories before/over development (organization of explanation process — planning, grooming meetings etc.)
  • Work with the Design team to design & prototype new features. 
  • Validate new functionality with customers before development. 
  • Demo new functionality to the stakeholders, the organization and customers.  
  • Analyze the entire product and propose ways to improve it.
  • Analyze data to measure the impact of product improvements, and then iterate to constantly optimize performance.

Who you are:

  • Depending on the size and type of teams/companies you’ve worked at in the past, that could translate to anywhere from 2 to 4+ years’ experience in a hands-on product management role.
  • You’ve worked with different eCommerce, PIM or ERP systems, and you understand the needs and trends in the B2C and B2B eCommerce space.
  • You’ve shipped products that thousands of people use and love.
  • You have worked in SCRUM Agile methodologies and understand the process.
  • You’re passionate about building next-generation products for the fast-growing ecommerce industry.
  • You have worked on platform artifacts and understand services, APIs and frameworks.
  • You have a technical background, or have a technical orientation, enough to get in the weeds with engineers to understand the pros and cons of different technologies, design and potential solutions.
  • You have a laser focus on the customer which enables you to have a deep understanding of their pain points and how they use the product.
  • You use data to inform and defend your decisions.
  • You’ve proven you can execute high-profile projects in a fast-paced and cross-functional environment.
  • You’re able to develop a long term plan and then work with the team to break it into smaller chunks, each adding more customer value.
  • You value market research and, when it comes to the competition, you have your finger on the pulse.
  • You get excited about tackling big, complicated and often ambiguous problems.
  • You understand that human behavior is complex and changing behaviors is a lot harder than building features and technology.
  • You’re curious and love trying new things. You ask yourself “why did they build it that way?” or “what would happen if…?”
  • You think analytically.
  • You’re great at communicating and negotiating with cross-functional teams. You are a powerful influencer, and people like working with you even if they might disagree with you.
  • You’re energetic and creative - both key characteristics that describe you and the projects you lead. You have a bias for action and make things happen.
  • You have excellent written and oral communication skills.
  • You have an entrepreneurial mindset, with a bias for customer focused innovation.
Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

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BigCommerce Product Management Team

Working across San Francisco, Austin, and Sydney, our teams are creating the next generation of commerce. We’re optimizing for international markets while investing in our Open SaaS strategy to take advantage of the cost savings, fast performance, and time-to-market benefits.

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