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Senior Agency Partnership Account Executive

Job description

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Partner Practice Enablement Manager

Our Partner Practice Enablement Manager draws on their deep product and ecosystem knowledge to develop, maintain and deliver onboarding and training materials to help BigCommerce agency partners become proficient in selling, implementing and supporting BigCommerce on behalf of customers. Our ideal candidate is skilled at building strong working relationships across organisational lines as this role requires close collaboration with cross-functional stakeholders in Product and Partner Marketing. The Manager will be measured against a set of success criteria, including time to revenue and time to certification of partners. 

 

What You’ll Do

 

  • Develop, maintain, and deliver training and materials related to the process of onboarding and enabling agency partners and new hires at agency partners (travel required)
  • Drive partners to consistently deliver quality implementations, services, and support by ensuring compliance with best practice methodologies
  • Measure partner sales enablement ROI by working with Partner Managers to design, implement, and provide regular and ad hoc reporting on KPIs related to impact and effectiveness
  • Collaborate with partners to set and meet practice capacity and skills development goal
  • Assist in the development of a master plan and internal and external facing calendar for sales enablement activities throughout the year, including incentives, communications and marketing (partner sales summit, training webinars, bootcamps, etc.)
  • Ensure communication, awareness and adoption of the continuously improving BigCommerce feature set and capabilities to and amongst partners
  • Measure partner success metrics while improving the NPS scores of BigCommerce customers who interact with partners
  • Advocate within BigCommerce for the needs of agency partners with respect to delivery, support, training and go-to-market programs

 

Who You Are

 

  • 5+ years professional experience, including 3+ years partner management, partner enablement or business development experience in a high volume, fast-paced environment.
  • Bachelor’s degree, ideally in business or similar field preferred.
  • Experience within a SaaS platform or eCommerce organisation driving adoption of a SaaS-based solution with Partners and their clients preferred. 
  • Action Oriented - You enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
  • Business Acumen - You know how businesses work, keep up with relevant practices and trends, and know the competition.
  • Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Collaborative: You work cooperatively and actively contribute to a positive work environment, recognize and understand the need to compromise, and foster open and candid communication between team members.
  • Organised - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. 
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • A Planner - Your have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily development and maintain schedules.
  • Driven - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results. 
  • Flexible - You not only cope with change, you thrive on it and can shift gears comfortably. 
  • Personable - You are positive, energetic, and work effectively, respectfully, and efficiently with all internal and external stakeholders.
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.

Travel Flexible - Ability to travel domestically or internationally as needed. This job may require upwards of 10% travel (5-6 weeks annually) to meet with clients which may require overnight stays on occasion.

Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

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BigCommerce Sales Team

We’re at the forefront of a revolution in how commerce, trade, and money movement is executed across the globe. Sales is at the tip of this spear, at the very front of new merchants bringing their business forward on our platform. 

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