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Human Resources Generalist

Job description

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce ’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is looking for a Human Resources (HR) Generalist to support our Kyiv office! Our Ukraine team is growing and is a hub for the company’s engineering talent. This position carries out responsibilities in the following functional areas: employee relations, performance management, onboarding, policy implementation and management, internal communications and compliance. You should be humble, ambitious and willing to make a difference every day!

What You'll Do:

  • Support the efforts of the Human Resource Business Partner (HRBP) team by actively contributing to the development of department goals, objectives and systems that support not only the efforts of the People & Culture department but also the company’s strategic direction
  • Provide daily performance management guidance to line management (coaching, counseling, career development, disciplinary actions, etc.) in partnership with HRBPs
  • Manage and resolve employee relations issues, including Performance Improvement Plans, and conduct effective, thorough and objective investigations in collaboration with HRBPs
  • Work with HRBPs to drive execution of HR programs including, but not limited to talent assessments, pay planning, career pathing and organizational design
  • Manage the development, implementation, maintenance and legal compliance of HR policies, procedures, protocols and guidelines
  • Support internal communications to ensure understanding of People & Culture programs ensuring consistency and alignment with BigCommerce's brand identity, strategic direction, philosophies and tone
  • Identify, review and analyze local trends and internal data to recommend solutions to HRBPs to improve performance, retention and employee experience
  • Assist with processing employee changes, terminations and conducting exit interviews
  • Assist with initiatives and projects that span across functions and around the world
  • Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
  • Maintain positive relationships with managers and employees to promote our culture of open communication

Who You Are:

  • 2+ years of experience in Human Resources, preferably within the tech industry and/or at a high growth, rapidly evolving company
  • Bachelor's degree (preferably in Business Administration, Psychology or Communications)
  • Excellent written and verbal communication skills, fluency in Ukrainian, Russian, and English is a requirement
  • Supportive of a "customers first" mentality, you project confidence and build trust easily
  • Proficient in Microsoft Office with advanced skills in Excel
  • Solid understanding of multiple human resource subject areas including compensation, employee relations, talent management, recruiting and federal and state employment laws
  • Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information
  • Strong working knowledge of employment laws and regulations and able to appropriately spot employment risk issues
  • Flexible and resourceful in fast-paced environments and able to adapt to changing priorities
  • Driven, results-oriented and able to handle multiple competing priorities and projects
  • A sense of humor - the ability to laugh when things get hectic is a HUGE plus

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .

Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

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BigCommerce HR & Culture Team

Our HR & Culture team is dedicated to maximizing the potential of our most important competitive advantage–our people.

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