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Strategic Partner Technical Consultant (Remote)

Job description

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Strategic Partner Technical Consultant

London

 

BigCommerce is redefining the ecommerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

 

BigCommerce is looking for a Technical Consultant to handle the scoping and ongoing enhancements of partner-built API integrations. This will require a good understanding of various API frameworks and scripting languages, and the ability to quickly switch between communicating technical and business requirements. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each partner. 

 

The Technical Consultant will be a critical component to the successful launch and ongoing use of strategic partner integrations across key focus areas to propel the business forward. This role will interface directly with partners to handle questions and issues during a project. Must be especially diligent, eager to learn and an energetic self-starter who can work independently and in a group setting. The role is based out of London, United Kingdom and may require travel at least 25% of the time. 

This is a remote position and the ideal candidate will reside close to London

 

What You’ll Do:

  • Solution design by demonstrating partners’ and our own API documentation to jointly scope out integrations with our strategic partners based on initial business requirements. This will include but is not limited to: POS (point-of-sale), marketplace channels, and ERP (enterprise resource planning).
  • Provide technical support and project delivery management with select partners who are building to BigCommerce. You will be responsible for the final output, quality, and testing and communicating project status on a regular basis. 
  • Develop a positive relationship with our Product & Engineering organization as you will be required to understand the roadmap and communicate internally and externally of any constraints. You will be accountable for empowering partners to build improvements to existing integrations as new product features are rolled out as well.  
  • Publish and maintain an integration playbook of key API components our partners should consider when building an integration to BC. This material will live on BigCommerce’s Developer Portal as part of our publicly available documentation. 
  • You will work closely with Strategic Partner Managers, Product Management, Developer Documentation, and technical integration teams at partner organisations.



Who You Are:

    • 3-5 years minimum of hands-on experience implementing API-based integrations in a high volume, fast-paced environment.
    • Experience with at least one or more of these languages: PHP, Ruby, Java, Python, Javascript.
    • Catalog and inventory syncing experience valued.
    • Familiarity with eCommerce related  solutions valued.
    • Demonstrated ability to effectively architect and implement solutions within a diverse technical team of business partners, external developer/engineers, and internal teams. 
    • Ideal candidate should speak French as well as English. 
    • Master Communicator - Strong written and oral communication skills including communication of technical reference materials for partner/internal consumption (who may be non-technical). 
    • Technical Competence & Eager Student - Strong troubleshooting, diagnostic and analytical skills and passion for learning and honing new skills and knowledge quickly. 
    • Organized - Attention to detail, outstanding follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.
  • Composed - You are cool under pressure, professionally mature, and know-how to remain collected and focused in a fast-paced, high pressure, dynamic environment. 
  • Flexible - You not only cope with change, but you also thrive on it and can shift gears comfortably.
  • Comfortable using technology - Strong Internet, email, and electronic document leadership skills. Knowledge of Github is a plus. 
  • Travel Flexible - Ability to travel as needed. This job may require 5-10% travel (~2-5 weeks annually) to meet with partners which may require overnight stays or week-long stays at locations (depending on project). 

 

#LI-Remote

Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

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BigCommerce Business Development Team

Our Business Development team forges and nurtures partnerships with leading solution providers. In a nutshell - we empower our clients to sell more! 

 

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