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Senior Sales Development Representative

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Senior Sales Development Representative (Austin, Texas or Remote)

Who we are:

BigCommerce is listed as one of the Best Places to Work in Austin. Our story is one of global growth and passion in all we do. Despite our huge success so far, we’re still just getting started! 

Who we are hiring:

We are looking for a new addition to our Sales Development team to help us as we craft the now - and the future - of ecommerce. This role will ideally be located in our Austin Four Points office, but we will consider remote employees.

About the SDR role:

The Senior “SDR” is a valuable contributor to BigCommerce’s growth. Our three Sales Development teams focus on Small/Medium Businesses, Mid-Market Corporations or Large Enterprises. Regardless of where you land, your mission will be to engage with prospects, learn about their challenges, and offer solutions.

How Success is Measured:

First and foremost, a successful SDR generates a solid pipeline of qualified leads that have a strong likelihood of becoming BigCommerce customers.

You will have a quota for a number of leads per month and compensation is directly tied to your achievement. It is also possible to over achieve your goal and benefit from accelerators.

How Success is Achieved:

  • Learning the attributes of businesses that will benefit from our platform and educating them on our value proposition.
  • Performing outbound sales activities (cold calling, messaging, etc.) to engage potential customers.
  • Employing sales methodologies to push beyond gatekeepers and provide valuable information to key decision makers.
  • Adjusting your messaging and tone to fit a variety of audiences and settings.
  • Assessing complex business structures and challenges.
  • Establishing trust and rapport in order to acquire information that is important to the sale.
  • Tailoring a course of action and/or solution to best fit the needs of each unique prospect.
  • Maintaining a CRM with detailed and accurate notes of all sales related activities.
  • Developing and tracking forecasts and pipelines--understanding the steps it takes to hit your goals and holding yourself accountable.
  • Collaborating with your team to position BigCommerce for meaningful sales wins.

Ideal background of a Senior SDR:

  • 1+ year(s) of professional sales experience
  • Foundational knowledge of sales methodologies and proficiency with solution selling
  • Keen understanding of SaaS or eCommerce is strongly preferred
  • Familiarity with tools such as Zoominfo, Salesforce, Outreach or similar is a huge plus!
  • Four-year degree in Business or related field is an asset

Why BigCommerce?

Greatness is inherent in all people; this is a fact to us here at BigCommerce. 

No matter your background or personal experiences, we strive to ensure every individual has an equal opportunity to grow - and to smash the limits of your potential!

This role is compensated with a combination of salary and monthly commissions.

We prioritize internal promotions over external hires and have clear, attainable goals to guide your professional development.

Health benefits begin day one, and we have award-winning Perks and Benefits, such as:

Open vacation policy

Paid volunteer time

Paid parental leave and newborn child sick leave

Adoption assistance

Ongoing training and development

Education reimbursement

Fully-stocked kitchens (pre-pandemic)

Remote and hybrid offices (post-pandemic and beyond)





Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
Current BigCommerce Employees: Please use the  internal job board  to apply for openings

BigCommerce Sales Team

We’re at the forefront of a revolution in how commerce, trade, and money movement is executed across the globe. Sales is at the tip of this spear, at the very front of new merchants bringing their business forward on our platform. 

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