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Senior Project Manager, Business Systems

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, a “2021 Best Place to Work” in Austin is seeking a Senior Project Manager, Business Systems to work with our local Business Applications team in our exciting Austin Headquarters.

Do you thrive at leading multi-functional teams? Have you mastered continuously improving and leading Agile software development teams and enjoy the challenge of working in a fast-paced space like e-commerce? Are you a go-getter who loves to get stuff done and passionate about delivering value to end-users? If so, BigCommerce has an invigorating full-time opportunity for someone like you!

Our BizApp Team leads projects/programs across the company.. You’ll be collaborating with both internal customers to help define and execute on our global business roadmap.

What You’ll Do

  • Flex your project management skills in scope definition and management, proactive risks, and issues management
  • Own communication strategy with the delivery team, multi-functional and executive leadership
  • Removing impediments and creating a culture for teams to be able to deliver at their best
  • Drive projects from start to finish and deliver value to our merchants on time, within budget and scope
  • Assist in the mapping of current and future business processes 
  • Work with the business to create UAT test cases and success criteria for solutions and enhancements, ensuring functional requirements are met 
  • Facilitate UAT testing for Salesforce functionality roll-outs 
  • Prioritize Business requests negotiate with the business on contending requirements
  • Lead end-to-end Architecture across multi-functional teams and bring the product/feature vision into reality through superior knowledge of the technology, product, and business goals
  • Consult and liaise with partners to gather and confirm business requirements
  • Analyze and consolidate information to develop solutions to ensure business requirements are achieved 
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts 
  • Provide experienced support to key partners in managing system and process changes
  • Produce Documented Business Requirement Use Cases
  • Create and implement multi-functional accountability across all business and technical groups & levels using soft and hard levers.
  • Use a variety of tools like JIRA, Confluence and Google Apps
  • Hybrid: “Flexible work from home options available” opportunity to work from home 3 days per-week for those wanting an office environment

Who You Are

  • 8+ years of demonstrated ability as a technical project manager project leading medium to large technical projects for Business Applications (Salesforce, Marketo, Billing, ZenDesk, CPQ etc.)
  • Experience gathering requirements, managing prioritizations and dependencies and reviewing, assessing, and developing business processes.
  • Project management, Agile development, process improvement/quality certifications are desired (e.g. PMP, Lean or Six Sigma, Scrum Master)
  • Pragmatic. You have direct experience and understand the awesomeness of Agile and other philosophies & methodologies
  • Dedicated. You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, very creative and constantly providing ideas to optimise the process
  • Motivated. You understand the impact of a highly-satisfied, excited crew; you are slightly obsessive-compulsive about grinding away at issues
  • Positive.  You know that when like-minded, passionate colleagues put their minds to achieving ambitious goals, phenomenal things happen.  You bring that positivity & attitude to everything you do
  • Problem Solver. You use logic, as well as creativity, to make sense of a situation and come up with a resourceful solution.
  • Roll Up Your Sleeves.  You have a highly developed, creative and high-reaching aim to get things done in a fast-moving environment where things can (and do!) change quickly, priorities challenge, and you may not always have all of the details up front.  Nothing gets by you
  • A utility player. You're willing to help out wherever needed.
  • Nice to have: Bachelor’s degree or equivalent in Business, Engineering, Information Systems, Computer Science


Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
Current BigCommerce Employees: Please use the  internal job board  to apply for openings

BigCommerce Engineering Team

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