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Product Manager - Channels

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Summary:

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.

Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using Bigcommerce can outsell and outperform those on other platforms.

About the role

We are looking for a Product Manager to work closely with engineers, product designers, and business development team to lead the development of exciting new capabilities on our platform. Your initial assignment will focus on enabling omni-channel capabilities within BigCommerce platform building it natively and allowing partners to extend the offering. You will be working closely with the rest of the Product & Engineering Team, Strategic Business Development, Product & Partner Marketing teams and others to launch best-in-class omni-channel integrations.

What you’ll do:

  • Being fully responsible for one or a few product domain areas and leading development team(s) which have to provide a high quality product to the market. 
  • Gathering requirements from stakeholders (organization of process of gathering requirements; always be in-touch with Sales Department, Supports, Customers, and other Product Managers within the company) 
  • Define and communicate business outcomes and performance metrics to key stakeholders throughout the organization.
  • Preparing comprehensive description of Stories and Epics for development team(s)
  • Working with the Design team to prototype new features. 
  • Validating new functionality with customers before development. 
  • Enthusiastically lead your teams, consisting of developers, designers, and quality engineers, towards your vision with effective delivery.
  • Work collaboratively with your teams to break complex projects into small projects, with each iteration adding more customer value.
  • Explain to the development team(s) all details of stories before/over development (organization of explanation process — planning, grooming meetings etc.)
  • Provide feedback after testing of stories which were specified by yourself.
  • Demo new functionality to the stakeholders, the organization and customers.  
  • Analyze the entire product and propose ways to improve it.
  • Manage the product backlog and sprint backlog in Jira. Make it clear and up-to-date.
  • Analyze data to measure the impact of product improvements, and then iterate to constantly optimize performance.

Who you are:

Specialized Knowledge:

  • Clear understanding of principles and specifics of software development methodologies.
  • Extensive knowledge of product management techniques.
  • Good knowledge in at least one Business Domain (desirable): ecommerce, Ads, digital marketing. 
  • Knowledge of requirements management tools (at least JIRA & Confluence)
  • Master degree or higher (in Computer Science or similar, desirable).

Skills & Abilities

  • Knowledge of requirements management tools (at least JIRA & Confluence)
  • Strong English verbal and written communication skills.
  • Strong analytical skills to make a critical assessment of the information from numerous sources. Systems thinking and functional decomposition skills.
  • Setting clear goals and priorities. Time-management, ability to handle multi-tasking activities. Quick learning.
  • High flexibility. Ability to modify approach as per changing conditions, circumstances and feedback.
  • Excellent communication, presentation, and negotiation skills.

Professional Certification

  • One of the following (desirable): CSPO, CSM, IIBA CCBA or CBAP or any other Product management training.

Experience

  • Experience in product management 2 years (3+ desirable)
  • Proven experience in communication and presentation for large audiences and top management.

What's in it for you

  • Work for the Product company and work directly with the customers. 
  • Collaborate with local and international teams.
  • Learn from the team of senior professionals.
  • Be a part of a fast-growing company.
  • Flexible working hours.
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
 
Current BigCommerce Employees: Please use the  internal job board  to apply for openings
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BigCommerce Product Management Team

Working across San Francisco, Austin, and Sydney, our teams are creating the next generation of commerce. We’re optimizing for international markets while investing in our Open SaaS strategy to take advantage of the cost savings, fast performance, and time-to-market benefits.

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