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Data Infrastructure Engineer II

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Our Infrastructure team is made up of talented and enthusiastic individuals who have a huge amount of experience in the running, managing and scaling of large scale web operations and systems administration. The team works closely with the rest of our Engineering organization to ensure that the platform powering BigCommerce remains reliable, performant and secure

BigCommerce, named a 2021 "Best Place to Work" in San Francisco is looking for a Data Infrastructure Engineer II, you will be responsible for ensuring the Bigcommerce Data platform is available, reliable, and fast at all times. You will be responsible for 24x7 operation of our Data Engineering infrastructure and services. 

Our Data infrastructure runs in AWS and GCP. It consists of Apache Kafka, Apache HBase, Apache Airflow, Filebeat, Kafka Streams, Terraform, Puppet, Redshift, Snowflake, etc.

What You’ll Do:

  • You have excellent analytical skills & intuition in solving problems in 24x7 production environments
  • You are passionate about operating and maintaining large-scale systems
  • You thrive in multitasking among concurrent problems, including issue triage and prioritization
  • You drive issues to completion, marshalling resources in high-pressure situations.
  • Your systems and scripts are clean, well-documented and comprehensible
  • Ensure our Data platform exceeds goals for availability, capacity, efficiency, scalability, and performance
  • Support our production Data infrastructure on AWS and GCP cloud
  • Performance analysis and tuning, service capacity planning and demand forecasting
  • Proactive monitoring of system stats and application logs to identify & prevent potential issues
  • Respond to production incidents across: triaging, troubleshooting and remediation.
  • Apply your expertise of systems administration and networking to improve operating procedures
  • Ensure staging and development environments are representative of production
  • Manage backups, configurations, documentation, monitoring, logging
  • Perform periodic on-call duty as part of a team

Who You Are:

  • Minimum Bachelor's degree in CS, EE or MIS; or equivalent experience
  • 3+ years of total experience
  • Experience with IaaS technologies and virtualization: GCP and AWS
  • 1+ years’ experience operating and troubleshooting an enterprise Linux production environment, including load balancing, caching, CDNs, and clustering technologies
  • Experience with Docker containers, Terraform and Puppet/Chef
  • Experience with common monitoring tools such as New Relic, Graphite, and Prometheus
  • Experience in benchmarking and performance evaluation of various permutations of hardware and software
  • A team player, fast learner, with a focus on getting things done

Bonus points:

  • Experience administering and maintaining Kafka and Airflow is desirable
  • Knowledge of machine learning
  • Experience of GCP and Puppet would be a huge plus

Our Hiring Processes Might Include

We want to see your problem-solving and analytical skills. Be prepared to write good, clean, scalable code. You don’t need to know our entire stack, but we’re looking for practical experience, someone who can solve production problems in the cloud.

  • Recruiter Phone Screen
  • Hiring Manager Screening
  • Online Code Assessment
  • Final Team Interview
  • Note: Visa Work Authorization Sponsorship Supported and Relocation Assistance Provided



Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
Current BigCommerce Employees: Please use the  internal job board  to apply for openings

BigCommerce Engineering Team

The BigCommerce Engineering team is on a mission to build the leading SaaS ecommerce platform.

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