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Marketing Project Manager, International

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce , named a 2021 Best Place to Work in Austin, is searching for a Project Manager to join our team. Reporting to the Manager of Project Management for our Marketing organization you will support our international expansion, working closely with cross-functional stakeholders across Marketing, Web, Product, Sales, Strategic Operations, and our translation partner. The ideal candidate is well versed in anticipating, identifying, managing, and communicating project risks and has excellent communication and relationship building skills. 

What You Will Do

  • Work hand in hand with our Senior Global Marketing Manager for all international expansion and BAU efforts 
  • Work with a variety of different stakeholders within Marketing, Web, Product, Sales, Strategic Operations, and our translation partner to gain alignment and transform information into a cohesive plan to drive completion of deliverables
  • Collaborate with stakeholders across BigCommerce to facilitate scoping and prioritization of new regional expansion opportunities
  • Manage and optimize daily intake of translation requests from stakeholders across Business Units, Channel Teams and Regions
  • Develop and facilitate international expansion project schedules
  • Work closely with the analytics team, so reports are pulled and delivered according to
  • schedule
  • Partner with business and product stakeholders in identifying, managing and communicating key project risks and leading risk management strategies
  • Develop, maintain, proactively track, and manage milestones and deliverables
  • Manage and control international project scope, budgets, timelines, and calendar
  • Drive project delivery through effective use of internal status meetings (i.e., coordinate and facilitate meetings, draft and issue timely agendas and minutes, and follow up on action items, etc.)
  • Maintain, track, report, and understand variances in the project deliverables and timeline by working in close collaboration with the Senior Global Marketing Manager for our international expansion, Design and Digital Team Project Managers, product teams, and other project and operational managers
  • Guide and manage international business stakeholders, ensuring an effective and efficient cross-functional cooperation
  • Maintain the integrity and accuracy of international project information including process, SLAs, and procedure documentation to meet business requirements
  • Prepare project updates for meetings and clearly communicate status in written documents and communications
  • Own and maintain all processes and documentation for translation services

Who You Are

  • 5+ years of related professional experience, including 3+ years of Project Management experience supporting cross-functional digital projects or teams in a fast-paced agency or SaaS, or comparable tech company environment
  • You have experience with and a strong understanding of various  tools such as Jira, Smartsheet, Confluence, MS Project, and G Suite 
  • You will have had exposure to formal project methodologies, particularly Agile and sprint planning, and are looking forward to honing your operational skills
  • You thrive under deadlines and juggling multiple and competing priorities 
  • You have some experience putting together change orders, producing burn reports and tracking project expenses
  • Experience creating and actively managing integrated timelines and project risk factors
  • Strong influencing skills and proven ability to get things done without formal authority
  • Ability to work effectively with cross-functional teams
  • Excellent interpersonal skills, including clear, concise, and timely communication and proven ability to foster meaningful relationships with key stakeholders at all levels
  • Experience facilitating project team meetings, cross-functional communication and decision making, and ensuring alignment with internal and external stakeholders
  • Professional maturity, composure, and emotional intelligence
  • Ability to perform in a fast-paced environment under tight deadlines
  • Driver of change management, comfortable navigating ambiguity with the ability to find calm and structure in chaos
  • Experience managing translation assignments and working with a language service agency
  • PMP certification and/or SCRUM certification a plus
  • Experience with global expansion initiatives a plus
    • French, Italian, Dutch, or Spanish language skills a plus
Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
Current BigCommerce Employees: Please use the  internal job board  to apply for openings

BigCommerce Marketing Team

Whether we’re building impactful, global marketing strategies, producing first-class content and creative, or improving processes with data-driven decisions, we’re achieving the best work of our lives here in Marketing.

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