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Lead Product Designer

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture, app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software and powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry's, Paul Mitchell, Skullcandy, Sony and Toyota.

Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using BigCommerce can outsell and outperform those on other platforms.

BigCommerce is looking for a Lead Product Designer for our Growth Optimization team, focused on growing the BigCommerce ecosystem by improving the tools, documentation, and integration capabilities we provide to our partners. This is a design leadership role with opportunity to mentor, manage and shape the design practice and team culture. You will work on a mix of platform and product initiatives to improve the developer experience and ultimately enable merchants to better access third party solutions to help grow their businesses. 

What you’ll do:

  • Apply systems thinking, leadership and design skills to improve the overall end to end partner, developer and app / themes marketplace experiences. 
  • Design simple, elegant, data-driven, user-centric experiences 
  • Define the user experience through design artifacts including wireframes, prototypes, experience flows and high fidelity mockups
  • Collaborate with stakeholders to help shape the product strategy and vision for partner and developer experiences
  • Incorporate user-based research practices throughout the design / development process to ensure our product meets market, user, and design quality-markers. 
  • As a design leader you will solve business objectives, shape design team culture, help mature the design practice and drive customer value.
  • Collaborate with and lead product designers to shape and evolve BigDesign, our design systems library, to ensure our solutions are consistent and familiar. 
  • Provide consultation to Product and Engineering managers on best practices for partnering with design. 
  • Provide constructive feedback, guidance and mentorship to fellow designers

You are:

  • Collaborative . You understand that solving problems for our users is a team sport. 
  • A systems thinker . You understand how to define guidelines with structure and flexibility to make the product desirable and usable. Taking the complex and making it simple is a challenge that brings you joy.
  • Self-driven . You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily and know when to push back or drive ahead. 
  • Naturally curious . You're innovative, extremely creative and constantly looking for ways to tweak and optimize processes.
  • Pragmatic . You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience and what are ‘bells and whistles’.
  • User-centered . You care deeply about your users and take extra steps to ensure your designs are addressing their problems, down to the last pixel.
  • A leader . You’re comfortable working in a fast paced environment, and understand the design / development process well enough to know when to employ it, push back or skip steps. 
  • Fun ! You're flexible, fearless, and excited to help build something awesome.
  • A utility player . You're willing to help out wherever needed.

Skills & Abilities:

  • 7+  years experience working as a product designer on a product team shipping successful products
  • Demonstrated execution of end-to-end design process from discovery to delivery, with a portfolio of work showcasing visual design, interaction design and strategic thinking
  • Experience working on developer facing products or enterprise platforms / applications
  • Experience helping lead and mentor a team of gifted creatives
  • Ability to manage working on several concurrent projects with remote teams
  • Experience working with engineering teams in a Scrum or Agile framework
  • Proficiency creating thoughtful, scalable design systems
  • Advanced skills in design tools like Figma
  • Excellent English verbal and written communication skills
  • Ecommerce experience is ideal, but not required
  • Degree in Human Computer Interaction, Information Design, Communication Design, or a related design or behavioral science discipline, or equivalent experience

What's in it for you

  • Design solutions that will be used by thousands of partners and will benefit hundreds of thousands of users

 

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
 
Current BigCommerce Employees: Please use the  internal job board  to apply for openings
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BigCommerce Product Design Team

Our UX and Design teams, spanning San Francisco, Austin, and Sydney, solve challenges that impact our merchants and their customers. We’re an awesome team of multi-skilled designers and researchers, working together through research, envisioning, content design, interface, and service design.

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