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Contracts Administrator

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are seeking a Contracts Administrator for our Austin office. Under general supervision, the Contract Administrator is responsible for managing all aspects of the customer contract lifecycle including the creation of new contracts, modifications to existing contracts, examination and analysis of contracts to support key business processes, documenting and storing various contract elements in the appropriate business systems, and the coordination of contracts between various internal teams including Sales, Legal, Finance, Billing, CSS, and Business Operations to resolve issues, and ensure accuracy and compliance with business policies.

What You’ll Do:

  • Manage the contract process:
    • Generate contract documents and work cross-functionally to manage deals, and help respond to customer feedback, through the entire contract process flow
    • Serve as the point of contact for contractual matters; act as a liaison to the various teams, ensuring timely review and approval /reconciliation of issues
    • Review details of approvals and confirm that contract information accurately follows the structure of the approved deal, including any special provisions
    • Ensure that signed contracts are consistently communicated to all relevant parties to provide contract visibility and awareness
    • Maintain records and documentation on contract correspondence, contact information sheets, change orders, status reports and other documents
    • Maintain historical files and administer the archival process
  • Own the contracting tools, including understanding end user feedback and translating into business requirements
  • Update and maintain current and new documentation related to our contracting system, including updating current content pages and documents, and creating new content pages
  • Track and report on adherence to the contracting process; identify risks and recommend solutions
  • Provide business and analytical support to reduce cycle time and contract errors
  • Provide support for contract audit and compliance activities
  • Provide Sales support to review proposed quotes; provide feedback to ensure compliance with published sales and business policies; escalate  as needed based on policy and business judgment.
  • Work with post-sale teams to ensure compliance with policies and procedures

Who You Are:

  • 2+ years professional experience, including a Bachelor’s degree in Business or a related field, or equivalent work experience, eCommerce experience preferred
  • Experience in billing or accounting roles
  • Experience in agreement management, deal desk, Account Management  or operations roles at a technology firm
  • Experience and Knowledge in contract negotiations and deal construction
  • Experience with contracting tools and 
  • Manages Complexity
  • Has in-depth understanding of root problems or systemic issues and delivers long-term improvements and changes
    • Sees the interrelationships of moving parts, systems, and processes that work together to accomplish company goals
    • Recognizes that the root cause of business problems are usually found in faulty systems, not people; to make improvements, you find the weak-point of the system and fix it
    • Has an understanding of the interplay within an entire ecosystem and how changes to one part can influence or affect the rest
  • Plans and Manages Execution
    • Accurately scopes out length, difficulty and impact of tasks and projects
    • Breaks down work into process steps
    • Explains "the Why" and sets clear objectives and goals
    • Anticipates and adjusts plan for problems and roadblocks
  • Develops Collaborative Partnerships
    • Quickly identifies common grounds to resolve problems for the good of all
    • Is seen as a team player and highly cooperative
    • Able to adapt to different personalities and work styles
    • Encourages collaboration and openness
  • Communicates Powerfully
    • Clearly articulates themself over a variety of mediums by adapting to the situation and audience (in person, in writing, in meetings)
    • Strong active listening skills, aware of their verbal and non-verbal communication
  • Situational Adaptability
    • Adapts to different people or situations to achieve positive outcomes
    • Learns quickly from failures or mistakes and adjusts accordingly
    • Proficiently navigates ambiguous situations by creating clarity and direction



Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
Current BigCommerce Employees: Please use the  internal job board  to apply for openings

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