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Senior Salesforce Business Analyst

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a "Best Place to Work" in Austin 2021 is looking for a driven Senior Salesforce Business Analyst . As a critical member of the team you will be reporting to the Senior Director of Business Applications. You will be responsible for the management and development of salesforce, to ensure full utilization and tailoring of the platform to match and support business objectives, using agile techniques and strategies. This role will review and analyze business processes, services and information needs with a view to implementing change management initiatives to improve the user experience and increase productivity. This role will partner the Salesforce team, will be adaptable and embrace change, as well as having a competent technical understanding so that you are able to support the team and platform. A vital part of the role will be training Salesforce to users across the business and being the salesforce champion. 

What You’ll Do

  • Consult and liaise with stakeholders to gather and confirm business requirements
  • Analyze and consolidate information to develop solutions to ensure business requirements are achieved 
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts 
  • Provide expert support to key stakeholders in managing system and process changes
  • Produce Documented Business Requirement Use Cases
  • Map current and future business processes 
  • Work with the business to create UAT test cases and success criteria for solutions and enhancements, ensuring functional requirements are met 
  • Facilitate UAT testing for Salesforce functionality roll-outs 
  • Prioritize Business requests negotiate with the business on competing requirements
  • Lead end-to-end Architecture across cross-functional teams and bring the product/feature vision into reality through superior knowledge of the technology, product, and business goals.
  • Be a vocal advocate for technical excellence, secure software development and superior quality; help the team members make sound engineering decisions
  • Work closely with BC Stakeholders, Developers and directly with technical teams to architect technology solutions to meet client needs.
  • Participate the long term product roadmap discussion, represent the product/platform in the architecture review boards, and advice product management team on the technical aspects of product strategy
  • Perform new release evaluations and execute new functionality rollouts
  • Lead salesforce projects and initiatives that enhance salesforce
  • Develop cost analysis, design considerations, and implementation time-lines
  • Assess project requirements assist with creating the appropriate level of effort
  • Interact with third party vendors and developers where appropriate

Who You Are

  • 5+ years business analyst experience
  • 1-2 years project management experience
  • Excellent knowledge of the full SDLC
  • Extensive experience process mapping and specification documentation
  • Experience facilitating workshops and discussion sessions
  • Experience in developing, implementing and maintaining system processes and procedures
  • Experience in creating business cases for technology-related solutions
  • Experience completing projects on time, on budget and to specification requirements
  • Experience in people management Desirable
  • Previous Salesforce Implementation experience
  • Knowledge of best-practice sales and marketing processes
  • 5+ years experience as a Administrator or Salesforce Solution Architect. 
  • Bachelor or Master's Degree in Information Technology, Software Engineering, or related discipline
  • High level problem solving and analytical skills
  • Excellent communication and interpersonal skills
  • Active listener with the ability to think strategically, solve problems and negotiate
  • Strong ability to engage and influence stakeholders, at all levels across the business
  • Ability to build and maintain effective working relationships with stakeholders
  • Superior organization skills including outstanding accuracy and attention to detail
  • Excellent time management skills and ability to prioritize tasks, use initiative and be self-directed to meet deadlines
  • Diplomatic, with an ability to operate with a flexible approach in a changing environment
  • Committed to developing skills and knowledge 


Diversity, Equity & Inclusion at BigCommerce
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
Current BigCommerce Employees: Please use the  internal job board  to apply for openings

BigCommerce Engineering Team

The BigCommerce Engineering team is on a mission to build the leading SaaS ecommerce platform.

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