Skip to content

Technical Writer (Remote)

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce , named a 2021 "Best Place to Work" in Austin, is seeking an outstanding Technical Writer/Developer Documentation Specialist with a proven ability to develop content targeted to professional developers and technical audiences for our SaaS ecommerce platform. This team helps set our documentation strategy and partners with our Product & Engineering teams to make documentation an interactive experience that ensures we are meeting the needs of successfully educating, informing, and guiding developers and partners. The ideal candidate has a technical background that enables her or him to easily outline content strategies and interact with engineers, product managers, technical program managers and customer-facing teams.

This is a remote position and the ideal candidate will reside in Austin, TX, or in any major city in the US. 

What You’ll Do:

  • Manage time and projects effectively, juggling multiple projects and deliverables simultaneously, as well as leading and mentoring team members when needed.
  • Plan, write, and maintain technical content, including developer documentation, API references, interactive tutorials, guides, write code samples and more.
  • Work with the L&D team to support API and Stencil based training. 
  • Help set the standard for excellence in our documentation, ensuring production and publication of content is technically accurate, well-written, clear and concise.
  • Develop code samples and interactive tutorials to help developers get up to speed quickly.
  • Take a hands-on approach to creating documentation; become a subject matter expert in BigCommerce products; able to understand the importance of each change to our APIs and SDKs, creating content for both new and experienced developers with minimal direction. 
  • Work alongside our product and engineering teams as needed to ensure content expertise and documentation accuracy.
  • Ability to extract complex information from tickets to understand what's needed with little to no clarification from engineers.
  • Aggressively pursue feedback from our developer advocates and community, then act swiftly to implement content updates to ensure relevance, consistency and accuracy.
  • Help maintain our documentation stack with the ability to work effectively in an environment where tools, processes, and deliverables are not necessarily predefined.

Who You Are:

  • Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner.
  • Engineering background preferred with experience using various public APIs and SDKs.
  • Enjoy the intricacies of software development and know how to setup your local environment to run standalone PHP, Ruby, or JS code.
  • 2-3 years of technical writing and content development experience.
  • Naturally extract information and articulately communicate it to others.
  • Experience working directly with engineering teams.
  • A proactive and open-minded attitude to resolving problems and delivering results.
  • Is passionate about understanding the content you are writing and helping end users understand not just how it works, but why it matters and what the value is. 
  • Delivers results in a dynamic work environment with limited supervision.

#LI-ZA1

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
 
Current BigCommerce Employees: Please use the  internal job board  to apply for openings
Apply

BigCommerce Customer Success & Support Team

We focus on all aspects of helping our customers grow their business. Whether it’s Tech Support, Self-Help & Community, Learning & Development, or Professional Services, we give bespoke support to customers old and new.

View more

Don't Miss Out!

Like what you see but suffering from some serious FOMO? Join our BigNetwork Talent Community, and plug in to our latest news and career opportunities.

Join Our BigNetwork