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Manager, Data Migration Services

Job description

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is seeking a Manager, Data Migration Services. As the manager of the Data Migration Services team you will manage a team of data migration and e-commerce experts. You will also represent BigCommerce while advising our ecommerce merchants, provide industry-leading advocacy, drive client revenue growth, and help our clients Sell More!

What You’ll Do:

  • Be responsible for the day-to-day oversight, management and optimization of the Data Migration Service team’s work queue via SalesForce and project management tools. 
  • Oversee and improve all communications (internal and client facing) from the Data Migration Services team. 
  • Oversee and manage customer satisfaction for Data Migration Services
  • Oversee, manage, and resource the delivery of Data Migration Services in accordance with the company financial plan
  • Develop systems and controls to scale and grow a team while achieving repeatable quality outcomes. 
  • Lead the team in the development of new applications and technologies that compliment the BigCommerce roadmap and merchant needs for migrating to the BigCommerce platform.
  • Provide monthly status reports, metrics and analysis related to team performance with recommendations for continual improvement. 
  • Partner with BigCommerce leaders across Client Success, Business Development, Sales, Product and Engineering teams to ensure continuity in our ecommerce merchant’s path to success. 
  • Responsible for the coaching and professional development of Data Migration Services team members. 
  • Participate in a team that recruits, hires and retains best in class talent. 
  • Responsible for oversight of Data Migration Service Engineers related to new application development for data migration services.  
  • Responsible for oversight of Data Migration Service Engineers related to data migration tool maintenance, scalability and enhancements. 

Who You Are:

  • 3 years working in ecommerce or a related industry required
  • 2 years minimum Client Success or Professional Services experience required
  • 1 year previous management or team leadership experience required 
  • 1 year working with BigCommerce API preferred
  • 1 year experience with BigCommerce Platform preferred (the more technical, the better)
  • Scrum Master, CAPM or PMP certification preferred
  • Previous experience working closely with service delivery teams
  • Confluence/JIRA experience is preferred
  • Familiarity in working with or developing PHP and Laravel is preferred
  • 1 year experience handling large sets of data and migrating/moving preferred
  • 1 year experience using FTP, SHELL/CMD, MySQL databases, Running CLI applications preferred
  • CS degree or equivalent work experience desired
  • Vagrant/VM experience a plus
  • GITHub experience a plus
  • Experience debugging and correcting PHP applications a plus
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey .
 
Current BigCommerce Employees: Please use the  internal job board  to apply for openings
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BigCommerce Customer Success & Support Team

We focus on all aspects of helping our customers grow their business. Whether it’s Tech Support, Self-Help & Community, Learning & Development, or Professional Services, we give bespoke support to customers old and new.

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