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Senior Strategic Partner Manager, Financial Institutions

Job description

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce, the leading cloud commerce platform for fast-growing brands, is looking for an ambitious, Senior Partner Manager to join our growing team. The Strategic Business Development Team partners with best of class solutions that help enable growth for our customer base of over 60,000 merchants. In this role, you will manage strategic partnerships with some of the world’s largest tech companies.

Reporting to our Vice President of Payments, who leads a global team of business development and partner management employees for the company, you’ll have a huge impact on the ongoing success of the company by managing our strategic partnerships in APAC to provide our merchants with world-class product solutions and deliver material top-line revenue growth for the company.

What You’ll Do

  • Manage strategic partnerships with financial institutions in the APAC region by maintaining relationships with decision makers at the executive and management levels, with a focus on ecommerce payments, financing, and banking.
  • Collaborate and lead cross-functional teams to develop and execute upon go-to-market strategies and business plans for partner solutions and features, with an emphasis on driving net new business to the partner and BigCommerce. Specifically, this role will participate in designing and launching sell with and sell through merchant acquisition programs, which may include email campaigns, in-product messaging, co-selling, and upsell campaigns.
  • Lead new opportunities within partnerships through creative strategic thinking to capitalize on new revenue potential and innovative product enhancements.
  • Act as primary point of contact / product strategy owner for assigned partnerships.
  • Collaborate with partners to develop and beat business success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner. 
  • Work in a matrixed environment. Will have regional responsibilities and goals; and need to work closely with the GM and Director of Strategic Partnerships for APAC.
  • Partner with the BigCommerce Product and Client Success teams to ensure smooth onboarding experiences and success of acquired merchants on the BigCommerce platform.   
  • Collaborate with the Partner and Customer Marketing teams to design and implement communications activities, ensuring high retention of acquired merchants.   
  • Build excellent working relationships with all key business leaders, colleagues and broader teams.

Who You Are

  • Education: Bachelor’s degree, ideally in business or similar field is preferred.
  • Partner Management Experience: 7+ years experience managing partnerships and coordinating and designing co-marketing programs with partners to drive merchant awareness and revenue growth in a high volume, fast-paced environment.
  • Payments Skill - Experience in the payment industry, specifically online payment processing from a merchant, shopper and technology provider perspective is a plus.
  • eCommerce Skill - Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients. 
  • Strategic - You thrive on challenges, are agile, possess a great deal of perspective and have a clear vision, tolerance for risk, and ability to navigate ambiguous situations. 
  • Eye For Business - You know how businesses work, keep up with relevant practices and trends, and know the competition.
  • Master Communicator - You provide the information people to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization). Excellent communication (written and verbal), presentation, and client / partner relationship skills are critical.
  • Comfortable using technology - Strong Internet, email, and electronic document management skills. Knowledge of Salesforce a plus.
  • Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space.
  • Committed - You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.
  • Organized - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time. 
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily develop and maintain schedules.
  • Focused - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results. 
  • Flexible - You not only cope with change, you thrive on it and can shift gears comfortably. 
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Travel Flexible - Ability to travel domestically or internationally as needed. 

What we Offer

Greatness is inherent in all people; this is a fact to us here at BigCommerce.

No matter your background or personal experiences, we strive to ensure every individual has an equal opportunity to grow - and to smash the limits of your potential!

We have award-winning Perks and Benefits, such as:

Open Vacation Policy

Paid volunteer time

Paid parental leave and newborn child sick leave

Adoption assistance

Ongoing training and development

Education reimbursement

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .

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Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com .

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BigCommerce Business Development Team

Our Business Development team forges and nurtures partnerships with leading solution providers. In a nutshell - we empower our clients to sell more! 

 

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